No.1 Oversized Unisex T-Shirt

Every order is made with care and produced specifically for our customers. Because many of our products are made-to-order, we ask customers to carefully review sizing, colours, and order details before purchasing.

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Returns & Refund Eligibility

​We offer refunds, replacements, or exchanges if:

·       Your item arrives damaged

·       Your item is faulty or defective

·       You receive the wrong item

·       Your order is significantly different from what was advertised

To request support, please contact us within 14 days of receiving your order.

When contacting us, include:

·       Your order number

·       Clear photos of the item

·       A description of the issue

Once reviewed, we will determine whether a replacement, exchange, store credit, or refund is appropriate.

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Change of Mind

​Due to the made-to-order nature of our products, we do not offer refunds or exchanges for:

·       Change of mind

·       Incorrect size selection

·       Incorrect shipping information entered by the customer

·       Minor colour or print placement variations

Please check all sizing guides carefully before placing your order.

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Damaged or Incorrect Orders

​If your order arrives damaged or incorrect, we will work quickly to resolve the issue.

Depending on the situation, we may:

·       Replace the item

·       Offer a refund

·       Provide store credit

We may request photo evidence before approving claims.

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Refund Processing

​Approved refunds will be returned to the original payment method used at checkout.

Please allow:

3–10 business days for processing

Additional time depending on your bank or payment provider

Shipping costs are generally non-refundable unless the issue was caused by us.

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Lost or Delayed Shipments

​Matthew Garwood is not responsible for shipping delays caused by:

·       Postal carriers

·       Customs processing

·       Weather events

·       Incorrect address information provided by the customer

​If your package appears lost, please contact us and we will do our best to assist.

Australian Consumer Law

​Nothing in this policy excludes your rights under Australian Consumer Law.

Customers are entitled to a replacement or refund for major faults and compensation for any other reasonably foreseeable loss or damage.

Michelle and I work hard to get your order printed, packed, and shipped as quickly as possible while maintaining the quality of every item. Some of our clothing is made-to-order, meaning production begins after your order is placed.

Many of our products are made-to-order, meaning production begins after your order is placed.

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Order Processing

​Orders are typically processed within 2–7 business days before shipping.

• Processing times may vary during:

• Product launches

• Sales periods

• Public holidays

• High order volume periods

Once your order has been shipped, you will receive a confirmation email with tracking information where applicable/available.

​​Local delivery (Launceston Region)

Free delivery is available for postcodes within 7212, 7248, 7249, 7250, 7252, 7258, 7259, 7267, 7268, 7277, 7290, 7291, 7292, 7300, 7301     

Domestic Shipping (Australia)

​Estimated shipping times within Australia are generally:

Standard Shipping: 3–10 business days

Express Shipping: 1–5 business days

Delivery times may vary depending on your location and the shipping provider.

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Tracking Information

Tracking details will be sent via email once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

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Incorrect Shipping Information

​Customers are responsible for ensuring all shipping details are correct before completing checkout.

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Matthew Garwood is not responsible for:

​1- Orders shipped to incorrect addresses entered by the customer

2- Lost packages due to incorrect information

3- Delays caused by incomplete delivery details

​If you notice an error in your shipping address, contact us immediately.

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Lost, Delayed, or Stolen Packages

​Once an order has been handed to the shipping carrier, delivery is outside of our direct control.

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Matthew Garwood is not responsible for delays caused by:

​1- Postal service disruptions

2- Customs clearance

3- Weather conditions

4- Carrier delays

​If your package appears lost, please contact us and we will do our best to assist in locating the shipment.

​We recommend shipping to secure delivery locations whenever possible.

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Multiple Item Orders

​Some orders may arrive in separate packages depending on product availability or fulfilment partners. Therefore you may receive multiple tracking numbers for a single order.

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Shipping Delays During Releases

​During major launches or limited drops, dispatch times may be longer than usual due to increased order volumes.

​We appreciate your patience and support during these periods.